LUKE PLAZA HOTEL

Best Rate Offer

Logo Best Rate Offer

Luke Plaza Hotel provides the lowest rates for its rooms available on the Internet through its website.

If within 12 hours after making a reservation on the Luke Plaza Hotel website, the website of another company provides an offer with the same terms as the customer’s reservation at a lower price, the customer should immediatelydownload the request formfrom the Luke Plaza Hotel website, fill in the necessary information, and then contact the hotel by phone or fax.

In order to confirm the request, a hotel service staff member will respond later by fax or phone. (Be aware that various terms are applicable.)

If the customer does not receive a response fax, he/she should contact the hotel by phone since the hotel may not have received the initially faxed request.

If the details reported by fax are confirmed, the customer should present the faxed request form to the hotel front when checking in. The room rate on the request will be applied.

Room rates that are eligible for the best rate guarantee are those available over the Internet and at which rooms can be reserved for over the Internet when the rate is checked. The discovered lower rate is the rate for the same type of room on the same day (time) at the same hotel.

Logo Best Rate Offer

Example of applying the best rate

The database that includes the personal information of users of this website is stored in a system that employs a firewall, which protects the database from access originating outside the hotel.
In addition, appropriate measures are taken to prevent the leak, release, destruction, or alteration of personal information.

  1. 1.A customer makes a reservation over the Luke Plaza Hotel website for the lowest rate for a single night.
  2. 2.Within 12 hours after making the reservation, the customer finds a lower rate for the same type of room (same number of beds, same type of room) on the same day at the same hotel on the website of another company. The best rate guarantee is applicable to room rates with the following “same conditions.”
    • Same hotel
    • Same number of nights
    • Same number of guests
    • Same type of room
  3. However, package products such as those including breakfast, free for-pay TV, or other extras are not eligible for the best rate guarantee.
  4. 3. The request for the best rate guarantee must be submitted to the Luke Plaza Hotel by phone or fax.
  5. 4.If the reservations and the lower rate available from another company’s website are confirmed, the lower rate found by the customer will be applied to the room.

Terms of use

The database that includes the personal information of users of this website is stored in a system that employs a firewall, which protects the database from access originating outside the hotel.
In addition, appropriate measures are taken to prevent the leak, release, destruction, or alteration of personal information.

  1. 1.Luke Plaza Hotel offers the best rate for its rooms available over the Internet under the following conditions.
  2. 2.The rate offered by the other company is for the same number of guests.
  3. 3.The guarantee is only applicable for reservations made through the Luke Plaza Hotel website.
  4. 4. In order to make use of the best rate, it is necessary to make the reservation with the lowest rate for the room on the Luke Plaza Hotel website.
  5. 5.The types of rooms that the best offer can be requested for must be the same types of rooms that have been reserved through the Luke Plaza Hotel website.
  6. 6. The best rate guarantee is only available to customers with a reservation and reservation number.
  7. 7.The following are not eligible for the best rate guarantee:
    • Websites or rates for which the hotel brand or hotel name is not clearly stated until the reservation is made, such as auction sites
    • Websites that offer package tours, entertainment products, and products that bundle hotel reservations and meals (e.g. package products for airline tickets and hotel reservations; rental cars and hotel reservations; airline tickets, hotel reservations, and restaurant vouchers)
    • Package rates that include taxes, service charges, meal coupons or vouchers (food and drink), parking fees, various services, and amenities
    • For rates that the hotel contracts with companies, member’s rates, government rates, promotional rates, and best rates offered by travel agencies, the best rate is applicable only to the room rate for the dates of the reservation and does not include any taxes (unless listed in notes), tariffs, fees (fees national, state, or municipal government entities charge the Luke Plaza Hotel or the customer during the customer’s stay). If it is necessary to apply the guarantee to a case that one of the rates includes or excludes taxes, the rates will be compared.
  8. 8.Even if the customer finds multiple lower rates, the rate can be discounted only once per reservation.
  9. 9.The best rate guarantee is not applicable to lower rates calculated using a lower exchange rate by a third party site.
  10. 10. Luke Plaza Hotel maintains the sole right and discretion to determine if the request is valid, including if the other company’s rate is applicable and if the request meets all the terms. In the case of a dispute, Luke Plaza Hotel makes the final determination.