Frequently Asked Questions

Q. About baggage

You can send your baggage to the hotel ahead of your arrival.
c/o: LUKE PLAZA HOTEL+guest name who booked+ the date of your check-in
Address: 17-15 Enoura-cho, Nagasaki--shi, Nagasaki 852-8007, Japan

Q. Can we leave our bags?

We can keep your bags at the front desk. (No charge)
Please either keep your valuables, or if you wish to leave them with us, we keep them in a different way. Please contact the front desk.

Q. Is there a laundry service?

Yes, for guests staying for two or more nights.
You can pick up your laundry at night on the same day if you take it with a laundry slip to the front desk by 10:00 a.m. (except Sundays and national holidays)

Q. Do you have any coin laundry machines?

No. Only laundry services are available. Your laundry can be returned by the evening on the same day if it is picked up by 10 a.m. (except Sundays and national holidays)

Q. Is Wi-Fi available?

Complimentary Wi-Fi. is available.
You will find a piece of paper with the password on the table in your room.

Q. When is check-in and check-out time?

You can check in after 2:00 p.m. and check out before 11:00 a.m.
If you would like to check in early or check out late, we may be able to respond to your request with an additional fee.

Q. Can we request additional breakfast?

Please let us know at the time of check-in. We charge￥1782 for a meal.
Children aged 6 or above are charged. (Children aged 5 or under are free.)

Q. Are there any restaurants near the hotel?

There are some restaurants in the nearby hotels. We will provide more details at the front desk.

Q. Is there a Japanese restaurant?

No. We provide information on restaurants in the city.

Q. Is room service available?

It is available from 6:30 p.m. - 11:00 p.m. Please call extension 12.

Q. Do you have nightwear for children?

No. Please bring your own if your require nightwear for children.

Q. What can we borrow at the hotel?

Hanger, shower chairs, iron sets, trouser pressers, mobile phone chargers, transformers, desk lamps, nail clippers, thermometers, blankets, cooling pillows, aroma diffusers, bottle openers, and pillows are available. They are available in limited numbers. Please check the availability at the time of booking.

Q. Do you have baby cribs?

If you request them in advance, they are available.
Please let us know at the time of booking as the numbers are limited.

Q. Do you have smoking rooms?

All rooms are non-smoking.
There is a smoking booth on the front desk floor.

Q. Do you have connecting rooms?

No.
We may be able to prepare a room close to your request, depending on the type of your room. Please ask when you book.

Q. Do you have a large public bath?

No. Each room has a bath.

Q. Do you have a gym or pool in the hotel?

Unfortunately, we do not.

Q. Do you have a shop?

Yes, next to the front desk. It sells instant foods, snack foods, and daily necessities including stockings, overnight kits, and sanitary items. * Vending machines are available

Q. Do you have an ice machine?

Yes, on the guest room floor. It is self-service, and we do not offer a delivery service.

Q. Do you have a parking lot?

Yes, it is available for free all day. If your car does not fit in the parking garage, you can park it in the unroofed space on the hotel site.

Q. Do you have a business center?

No.

Q. Do you have an ATM?

No. There are several ATMs near Nagasaki Station.

Q. Do you offer currency exchange?

We can respond your request only when you exchange from foreign currency to Japanese yen. Please ask the reception staff for more information.

Q. How much is the cancellation fee?

20% cancellation fee on the day before / 80% cancellation fee on the day / 100% cancellation fee for no-show

Q. Which credit cards do you accept?

JCB/DINERS/VISA/MUFG/VISA/MASTER/SAISON/JTB(DCC) /SMCC

Q. Can we stay the hotel with pets?

Please refrain from staying with your pets.

Q. How can we access the hotel?

[From Fukuoka Airport]
By Express Bus Kyushu Time required: Approx. 2 hours and 20 minutes Price: Approx. ￥ 2500

By JR Train
Approx. 5 minutes walk to JR Hakata Station from the Fukuoka Municipal Subway Kuko Line (to Meinohama). Price: Approx.￥300
Take Express Train Kamome on the JR Nagasaki Main Line from JR Hakata Station, and then get off at the terminal, JR Nagasaki Station.
Time required: Approx. 2 hours and 15minutes Price: Approx. ￥ 5000
By Car
Time required: Approx. 2 hours

[From Nagasaki Airport]
By Airport Limousine Bus
Time required: Approx. 50 minutes Price: Approx. ￥800
Bus Stop at the airport : Take the bus to “Nagasaki Eki-mae” at bus stop 5 at Nagasaki Airport, and get off at the Nagasaki Eki-mae stop.

[From Nagasaki Station]
By Complimentary Hotel Shuttle Bus
Time required: Approx. 10 minutes
Please access to the website of our hotel to confirm details.

By Local Bus
Time required: Approx. 10 minutes. Price: Approx. ￥150
At Local Bus Station: Take Nagasaki Bus at the Nagasaki Eki-mae stop (located under the elevated crosswalk in front of the station square).
Then, take service 5 bus to “Inasayama” or to “Inasayama-Chufuku,” and get off at the Kankohoteru-mae stop.
* Note that buses to “Goshinji-mae” and to “Symphony Inasanomori” do not come as far as the hotel.
By Taxi
Time required: Approx. 7-8 minutes Price: ￥1300

Q. How far is Huis Ten Bosch from the hotel?

Take Express Train SEA SIDE Liner (to Sasebo via Ichinuno) from JR Nagasaki Station. Time required: Approx. 1 hour 30 minutes.
Price: Approx. ￥1500 Approx. 5 minutes walk to the entry gate after getting off at Huis Ten Bosch station.