Premium Space

We offer the best room rate available on the Internet when booking on our website.

Should you find your accommodation, with the same reservation conditions, at a lower rate, on other websites within 12 hours after you have made a reservation on our website, please download and fill out the claim form on our hotel website immediately, fill in the required items, and contact us by fax or telephone.
On procedural grounds, our service representative will respond to your claim by fax or by phone directly to confirm that the claim has been submitted. (Please note that the terms and conditions are applied to your claim.)
If you don’t receive a fax from us, we may have failed to receive your fax. In this such a case, please contact us by phone.
If you submit a claim by fax and it qualifies, please present the claim form you faxed at the front desk. We will provide the lower rate as described in your claim.
The Best Rate Guarantee applies to rooms that are published online and can be viewed and booked when checked by hotel staff.
The lower rate found by searching online shall be for the same type of room, same hotel, same day and same time.

Application Example of the Best Rate Guarantee

The database that registers personal information of guests that have used this website is stored in a system (firewall) to prevent access from the outside. Also, we take appropriate measures to prevent the leakage, use, destruction or tampering of personal information.

1. You make a one night booking at the best rate on our website.
2. Should you find a lower rate than what is offered on our website for the same hotel, same day, and the same type of the room (same number and type of beds) within 12 hours of your reservation when searching on other websites, the Best Rate Guarantee is applied to the room rate that meets the following “same conditions.”
・same hotel
・same accommodation date
・same number of people
・same-grade guest room
However, packaged products, such as accommodation including breakfast and pay television, is not covered under the guarantee.
3. Please contact our hotel by fax or by phone to submit a claim for the Best Rate Guarantee.
4. Should we find and confirm the lower rate available on the website after your booking confirmation, we will match your room rate the qualifying lower rate.

Terms and Conditions of Use

The database that registers personal information of guests that have used this website is stored in a system (firewall) to prevent access from the outside. Also, we take appropriate measures to prevent the leakage, use, destruction or tampering of personal information.

1. We offer the best room rate online under the following terms and conditions.
2. The rate on other websites means the rate for the same number of people.
3. Only reservations made through our website are subject to the Best Rate Guarantee.
4. Guests must have booked the accommodation at the lowest rate on our website to take advantage of the best rate.
5. The room type shall be the same as that booked through our website when you wish to use the best rate guarantee.
6. The best rate is only available to guests who have already booked and have a reservation number.
7. The Best Rate Guarantee system does not apply in the following cases.
Websites where brand names of hotels or hotel names cannot be identified until you book, including unreliable or auction websites, or rates on such websites
Websites with package tours, entertainment products, or products packaged with hotel and meals, such as products packaged with air fares + hotel stays, car hire + hotel stay, or air fare + hotel stay + restaurant vouchers
Package rates including taxes, service charge, coupons or vouchers for meals (food & drink), parking fees, services and amenity goods
The rate contracted between our hotel and companies, membership rates, the government rate, the promotional rate, and the rate for travel agencies can be adjusted only to the room rate for the date you book. Any tax (unless otherwise noted), customs, fees (imposed on our hotel or guests by administrative bodies of the country, state,and municipalities during your stay) are not included. In the case where one of the rates includes tax, or where one of the rates excludes tax, we will compare and review the rates.
8. Even if you search online and find another rate that is even lower, we offer only one discount per reservation.
9. If you find a lower rate online as the result of a lower exchange rates, the Best Rate Guarantee does not apply.
10. Our hotel has the sole right and discretion to determine the validity of the claim including whether other third party’s rates are really applicable to the Best Rate Guarantee, and whether the claim meets all terms and conditions of use. If the situation is complicated, our hotel’s decision shall be final.